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How does Xtreme Mobile work?
With Xtreme Mobile you simply pay for your mobile service as you use it. Daytime calls on weekdays are 15 cents per minute, and night and weekend calling is unlimited. Text messages and costs for international calling is deducted separately from your balance. A daily fee of 60 cents (or $1 for Presto phones) is deducted from your balance. There are no plans, no billing cycles, no overage rates and no expiration dates. You simply add more credit to your Xtreme Mobile phone by purchasing cash cards in amounts of $10, $20 or $50. If you use any fee-per-use services such as calling 411 information or web access (if available), additional charges will be deducted from your balance.
How do I use PRESTO Push-to-Talk?
Set up your PRESTO Push-To-Talk Phone
Before you can use the Push-To-Talk feature, you must have it identified and made ready on the network.
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Press the left soft key button and you will see "Preparing to link service" on your displayˇ"Please wait"
- Press the left soft key button on the phone.
- Press "YES" (left soft key) to read a brief introduction to Push-To-Talk tutorial.
- Press the NEXT button to continue through the tutorial.
- Your phone is now ready to make and receive Push-To-Talk calls.
To Make a Push-To-Talk Call
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From standby mode, enter a 10-digit phone number.
- Press the left soft key button to place the call. Continue holding this button to take the floor and speak.
Continue with PRESTO Push-To-Talk, pressing and holding the soft-key button to speak and releasing it to allow others to reply
When can I use my Unlimited Nights and Weekend minutes?
Nights begin at 9pm and end at 6:59am. Weekends include all day Saturday and Sunday. The time of the call is determined by the call origination time.
Will I ever have a balance due on my account?
As a courtesy, we allow you to finish your last phone call before turning off your service. If you go over your available minutes on your last call, the overage minutes are billed to your account and your phone will be suspended. Any balance due is deducted from your cash card balance when you replenish your phone balance.
How do I buy additional cash cards?
Cash cards of $10, $20 and $50 are available at retail locations nationwide. Using the scratch-off PIN and our automated replenishment system, reloading your Xtreme Mobile balance is fast and easy. You can also log into you're account online or call customer service. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo on it). Payment options at local retail locations may vary, but unlike online purchasing, they can accept cash.
How do I make International calls?
International long distance is included and requires no additional card or service. Just dial #TEL (# 835) from your Xtreme Mobile phone then enter your destination number. During Nights and Weekends you will only incur the charge for the International Call. All other calls during the Daytime will be charged .15 cents per minute in combination with the International Rate for your destination country. For all International Rates please visit the retail location where you purchased your service or view them online at www.xtrememobile.com. See International rates.
What happens if I call 411 for directory assistance or use text messaging?
Services such as 411 Information, text messaging and web access will reduce your balance to cover the cost of the service. 411 calls deduct $1.95 from you balance and text messages deduct 10 cents per message.
Are there any network roaming fees?
All services are supported by a coast-to-coast PCS 100% all-digital coverage area. All call attempts placed or received will be blocked while outside the nationwide PCS network.
Note: Roaming while in Puerto Rico is out-of-network roaming. However, calling Puerto Rico from within the Nationwide PCS network is not considered international long distance and you do not have to use the International Long Distance program to make calls to Puerto Rico.
How do I know how many minutes I have left?
You can log into your account online at anytime to view your usage. You can also visit the retail location where you purchased your phone, call customer service or use the automated IVR system by calling (866)GO.XTREME.
What happens if I don't talk for a whole minute?
All calls are rounded up to the next minute. For example, if you talk for 30 seconds, you will be charged for 1 minute.
What happens if my balance remains at $0?
If your balance remains at $0 for more than ten days without adding a cash card, your account will be suspended. After the tenth day, you will lose your mobile number and your account will be deactivated.
Does my service include long distance?
Yes, all national long distance charges are included with Xtreme Mobile.
Note: For international long distance, the destination country rates will be deducted from your account balance. To check International calling rates, CLICK HERE or please visit the retail location where you purchased your service, or contact customer service at (888) MY-XTREME.
Can I use my old cell phone with this service?
Maybe, but your old cell phone is most likely incompatible with this service. If you would like to find out if your old phone is compatible, please contact your local retail location or call customer service.
How do I contact Customer Service?
You can email support at support@xtrememobile.com or call (888) MY-XTREME.
How will I know that you received my order?
If you placed your order online and provided a valid email address, a confirmation email will be sent at the time of activation.
How long will it take to receive my phone?
Phones purchased through www.xtrememobile.com are shipped to arrive in two business days from the day the payment is processed, unless otherwise noted.
How can I review my account?
To view your account, update your information or make changes to your service, simply login to member services located on the main page at www.xtrememobile.com.
What if my phone is lost or stolen?
If your phone has been lost or stolen, you can report it missing by visiting the retail location where you purchased your service, or contact customer service at (888) MY-XTREME.
What features come with my prepaid service?
All Xtreme Mobile phones provide Voicemail, Caller ID, Call Waiting, and Three Way Calling.
Note: When using the three way calling feature, charges for both numbers dialed will apply.
How do I set up my voicemail?
To set up your voice mail, dial your mobile number and press * at the greeting. The system will prompt you to select a 4-10 digit security code and record a greeting. You can also set up your "1-touch" access to your voicemail without a security code if you wish. Please keep your security code in a safe place.
How do I listen to voicemail?
You can listen to your voicemail by holding the "1-touch access key, dialing your mobile number or pressing the button on your phone keypad which displays an envelope" icon (if available). Follow the voicemail prompts of the automated system. To listen to your voicemail calling from another phone please call your mobile number and press the * key during the greeting. After you enter your security code, simply follow the automated instructions.
How do I log into my account?
On the home page of www.xtrememobile.com and enter your username and password. Your initial username is your Xtreme Mobile phone number and your initial password is the last four digits of the ESN (Dec) of your handset which can be found by removing the battery from your phone handset and looking at the label on the handset.
Do you have coverage in my area?
We have coverage anywhere there is PCS service. To determine if you are covered you can go to www.xtrememobile.com to view our coverage map or click here.
I already have a cell phone. Can I use the same number with your service?
No, number porting is not available at this time.
What if I want to switch phones after I already have service?
If you would like to change phones, you must return to the retail location where you originally purchased your service and select a new phone. If you ordered your phone online or over the phone, please visit www.xtrememobile.com, or call customer service at (888) MY-XTREME. You can also visit any other retail location that carries this program. Once you select and purchase your new phone, the sales person or customer service representative will switch your service to the new phone, program your new phone with your information, and test.
Why would my service be suspended?
If you use any fee-per-use services, or go over your available minutes on your last call and you don't have a cash card balance to pay for them, your account will accrue a balance due and will be suspended.
As a courtesy, we allow you to finish your last phone call before turning off your service. If you go over your available balance on your last call, the overage minutes are billed to your account and your phone will be suspended. To restore service, you must pay for any balance which will be automatically deducted from your account when you add a new cash card.
What if I don't want service anymore?
You will have service for as long as you have an active balance on your account. If you do not want to continue with service simply do not buy additional cash cards.
Do I to go through a credit check?
No, there is no credit check required to sign up for this prepaid service. This is just one of the many benefits of the prepaid program.
Do I have to sign a contract?
No, you do not sign any contract. This is a prepaid service where you pay in advance for the minutes you use, so there's no contract and no commitment.
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