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If you have a
question that's not answered below,
contact customer support.
| How does Xtreme
Mobile work?
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With Xtreme Mobile you simply pay for your mobile service as you
use it. Daytime calls on weekdays are 15 cents per minutes, and night and weekend calling is unlimited, for which a
daily fee of 60 cents is charged. There are no plans, no billing cycles, no overage rates and no expiration dates. You
simply add more credit to your Xtreme Mobile phone by purchasing cash cards in amounts of $10, $20 or $50. If you use
any fee-per-use services such as calling 411 information, text messaging or web access, additional charges will be
deducted from your plan.
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No, cash cards do not expire.
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| When
can I use my Unlimited Nights and Weekend minutes? |
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Nights begin at 9pm and end at 6:59am.
Weekends include all day Saturday and Sunday. The time of the call is determined by the call origination time.
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| Will I ever have
a balance due on my account? |
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If you use any fee-per-use services, roam outside of the PCS Network or go over your available
minutes on your last call and you don’t have minutes or cash cards to pay for them, your account will accrue a balance
due and may be suspended. Any balance due is deducted from your cash card balance when you replenish your phone balance.
Overage
As a courtesy, we allow you to finish your last phone call before turning off your service. If you go over your available
minutes on your last call, the overage minutes are billed to your account and your phone will be suspended. To restore
service, you must pay for any balance due and add additional minutes to your account.
Fee-Per-Use Services
Services such as 411 Information and text messaging will reduce your balance to cover the cost of the service. 411 calls deduct $1.25
from you balance and text messages deduct .22 cents per message.
Out Of Network Roaming
All services are supported by a coast-to-coast PCS 100% all-digital coverage area. If a call is placed or received while
outside the nationwide network, per minute roaming fees will be charged to your account.
Roaming charges will reduce your balance to cover the charges (even if calls are made during
a time when you have unlimited nights and weekend calling). If you run out of minutes during the call, you will accumulate a balance
due. Any balance due must be paid in full by purchasing a cash card before you can restore service.
International Calling
International long distance is not included and requires an International calling plan. If you try to make an international
call and you have a cash card, the fee for making the call will be deducted from your cash or minute balance. If you try
to make an international call and you have a zero cash balance, your phone will be suspended. To purchase international
calling minutes, please visit the retail location where you purchased your service, login to your account online at
www.store.XtremeMobile.com, or call customer service at
(888) MY-XTREME.
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| How do I buy
additional cash cards? |
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Cash cards of $10, $20 and $50 are available at retail locations
nationwide. Using the scratch-off PIN and our automated replenishment system, reloading your Xtreme Mobile balance is
fast and easy. You can also log into you’re account online or call customer service. Online payment methods include
Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo on it). Payment options at local retail
locations may vary, but unlike online purchasing, they can accept cash.
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| Will I receive
a bill in the mail? |
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No, you will not receive a bill for this service. As this is
a Pay-As-You-Go service, you pay for your service before you use it. If you would like to review your account or
track usage, you can log into your account online at www.store.XtremeMobile.com
with the username and password provided on your receipt. If you do not know your username and password, please
contact customer service at (888) MY-XTREME.
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| What are
my payment options?
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You can log into your account online at www.store.XtremeMobile.com or call
customer service at (888) MY-XTREME. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or
MasterCard logo). Payment options at local retail locations may vary, but unlike online purchasing, they can accept cash.
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| Is it safe
to enter my payment information online?
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Yes it is safe. Special encryption technology is used
to protect credit card numbers and other confidential information you have provided. All secure pages are
marked with a "padlock" symbol on the browser bar at the bottom of your screen. We encrypt your personal
information, including credit card numbers, username, and passwords, so they can't be read
while traveling over the Internet.
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| What
happens if I call 411 for directory assistance or use text messaging?
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Services such as 411 Information, text messaging and web access
will reduce your balance to cover the cost of the service. 411 calls deduct $1.25 from you balance and text messages
deduct .22 cents per message.
Note: If you run out of minutes on your last call, you will be billed for the overage minutes. Overage
minutes will create a balance due, which will be deducted from your cash balance when you purchase a cash
card.
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| Are there any
network roaming fees?
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All services are supported by a coast-to-coast PCS 100% all-digital
coverage area. If a call is placed or received while outside the nationwide PCS network, per minute roaming fees will be
charged to your account.
Roaming charges will reduce your balance to cover the charges (even if calls are made during a
time when you have unlimited nights and weekend calling). If you run out of minutes during the call, you will accumulate a balance
due. Any balance due must be paid in full by purchasing a cash card.
Note: Roaming while in Puerto Rico is out-of-network roaming. You will accrue additional charges for any calls made from your mobile
phone while in Puerto Rico. However, calling Puerto Rico from within the Nationwide PCS network is not considered international long distance
and you do not have to use the International Long Distance program to make calls to Puerto Rico.
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| How do I know
how many minutes I have left?
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You can log into your account online at anytime to view your usage.
You can also visit the retail location where you purchased your phone, call customer service or use the automated IVR system.
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| Does it cost the same
no matter where I use my phone?
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Roaming is free within the Nationwide PCS Network.
Note: If you are roaming outside the Nationwide PCS Network, roaming charges will apply.
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| What happens if I
don't talk for a whole minute?
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All calls are rounded up to the next minute. For example, if you
talk for 1 minute 30 seconds, you will be charged for 2 minutes.
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| What if I drop
a lot of calls?
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Dropping calls is unfortunate, but it does happen. If it
happens often, please contact customer service for assistance.
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| What happens
if I run out of minutes?
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If you run out of minutes, simply add additional
minutes by purchasing a cash card in denominations of $10, $20 or $50. To purchase either one, visit
the retail location where you purchased your service, login to your account online at
www.store.XtremeMobile.com, or contact
customer service at (888) MY-XTREME.
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| What
happens if my balance remains at $0?
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If your balance remains at $0 for more than five
days without adding a cash card, your account will be suspended. After the fifth day, you will lose your
mobile number and your account will be deactivated. You will need to pay a reactivation fee and be assigned
a new mobile number to restore service to your Xtreme Mobile phone.
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| Does my
service include long distance?
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Yes, all national long distance charges are included
with Xtreme Mobile.
Note: International long distance is not included and requires an International calling plan. If you try to
make an International call and you have a zero cash balance, your phone will be suspended. To purchase
International calling minutes, please visit the retail location where you purchased your service, login to
your account online at www.store.XtremeMobile.com, or contact
customer service at (888) MY-XTREME.
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| Can I use
my old cell phone with this service?
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Maybe, but your old cell phone is most likely incompatible
with this service. If you would like to find out if your old phone is compatible, please contact your local retail
location or call customer service.
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| What are
"Daytime Minutes" vs. "Nights and Weekends"?
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All calls made between the hours of 7:00am and 8:59pm
Monday through Friday are considered daytime minutes. All other times are considered Nights and Weekends.
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| How
do I contact Customer Service? |
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will I know that you received my order?
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If you placed your order online and provided a
valid email address, a confirmation email will be sent at the time of activation.
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| How
long will it take to receive my phone? |
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Phones purchased through www.store.XtremeMobile.com
are shipped to arrive in three business days from the day the payment is processed, unless otherwise noted.
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| How
can I review my account?
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To view your account, update your information or
make changes to your service, simply login to member services located on the main page
at www.store.XtremeMobile.com.
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| What
if my phone is lost or stolen? |
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If your phone has been lost or stolen, you can
report it missing by visiting the retail location where you purchased your service, or contact customer
service at (888) MY-XTREME.
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| What
features come with my prepaid service? |
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All Xtreme Mobile phones provide Voicemail, Caller ID,
Call Waiting, and Three Way Calling.
Note: When using the three way calling feature, charges for both numbers dialed will apply.
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| How
do I set up my voicemail? |
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To set up your voice mail, dial your mobile number and
press * at the greeting. The system will prompt you to select a 4-10 digit security code and record a greeting.
You can also set up your "1-touch" access to your voicemail without a security code if you wish. Please keep
your security code in a safe place. There is a $15 fee to reset your security code and all saved voicemails
will be lost.
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| How
do I listen to voicemail? |
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You can listen to your voicemail
by holding the "1-touch access key, dialing your mobile number or pressing the button on your phone keypad which displays
an envelope" icon (if available). Follow the voicemail prompts of the automated system. To listen to
your voicemail calling from another phone please call your mobile number and press the
* key during the greeting. After you enter your security code, simply follow
the automated instructions.
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| How
do I log into my account? |
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Enter Member Services at
www.store.XtremeMobile.com and enter your username and password. Your username and password
can be found on your original receipt in the customer information section. If you don’t have a username and password, you can be
provided them by calling customer service at (888) MY-XTREME.
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| Do
you have coverage in my area? |
| I
already have a cell phone. Can I use the same number with your service?
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No, number porting is not available at this time.
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| What if I
want to switch phones after I already have service?
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If you would like to change phones, you must return to
the retail location where you originally purchased your service and select a new phone. If you ordered your
phone online or over the phone, please visit www.store.XtremeMobile.com or call
customer service at (888) MY-XTREME. You can also visit any other retail
location that carries this program. Once you select and purchase your new phone, the sales person or customer
service representative will switch your service to the new phone, program your new phone with your information,
and test.
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| Why would
my service be suspended?
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If you use any fee-per-use services, roam outside of the PCS Network or go over your available
minutes on your last call and you don’t have a cash card balance to pay for them, your account will accrue a balance
due and will be suspended.
As a courtesy, we allow you to finish your last phone call before turning off your service. If you go over your available
balance on your last call, the overage minutes are billed to your account and your phone will be suspended. To restore
service, you must pay for any balance due and add additional cash cards to your account.
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| What if I
don't want service anymore?
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You will have service for as long as you have an active balance
on your account. If you do not want to continue with service simply do not buy additional cash cards.
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| Do I to go
through a credit check?
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No, there is no credit check required to sign up for this
prepaid service. This is just one of the many benefits of the prepaid program.
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| Do
I have to sign a contract?
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No, you do not sign any contract. This is a prepaid
service where you pay in advance for the minutes you use, so there’s no contract and no commitment.
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| What
is your policy towards children's privacy? |
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We are concerned about the safety
and privacy of children who use the Internet. Consistent with the Children's
Online Privacy Protection Act of 1998, we will never knowingly collect
personally identifiable information from anyone under the age of 13 without
prior verifiable parent consent.
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