THE RETAIL STORE IS NOT AUTHORIZED TO DO ANY REFUNDS OR IN STORE CREDITS WITHOUT XTREME MOBILE’S APPROVAL AND RMA NUMBER!
Xtreme Mobile Defective Product and Return Policy
0 to 15 days from the date of purchase.
· During this time period you may exchange the defective phone and accessories at a participating retail store chain from which you bought the product.
· Before you exchange the product you must contact Xtreme Mobile to receive a valid RMA Number.
· The clerk will use the RMA Number to verify that this exchange has been authorized.
· NO EXCHANGES WILL BE DONE WITHOUT A VALID RMA NUMBER.
· Please Call: 888-699-8736 Monday through Friday between 9am to 6pm EST and Saturday between 11am to 5pm EST to receive a valid RMA Number.
After 15 days from the date of purchase
· After 15 days returns must be mailed, along with proof of purchase with the RMA number clearly marked on the outside of the packaging.
· Before you exchange the product you must contact Xtreme Mobile to receive a valid RMA Number.
· NO EXCHANGES WILL BE DONE WITHOUT A VALID RMA NUMBER.
· Please Call: 888-699-8736 Monday through Friday between 9am to 6pm EST and Saturday between 11am to 5pm EST to receive a valid RMA Number.
· You are responsible for return shipping charges. It is recommended that returns be made via a shipping method with tracking capabilities along with the ability to provide delivery receipt/confirmation. Please include a valid return address and daytime phone number.
RMA Mailing Address
Xtreme Mobile
Attention: Returns Processing RMA #:___________**
770 North Drive Suite B
Melbourne, Florida 32934
**The RMA Number must be written on the outside of the return package.